Returns & Exchanges

At Pioneer Midwest, we want to ensure you have the right gear for your next adventure; if you are not completely satisfied, you can return or exchange unused items within 30 days of purchase.

Return Process

• 1.
  Verify Eligibility

  Ensure your items are in new, unused condition with all original tags and packaging intact before initiating the return process.

• 2.
  Initiate Request

  Contact our customer service team via email or phone to receive a Return Authorization number and a prepaid shipping label if applicable.

• 3.
  Pack and Ship

  Securely pack your gear in its original shipping box, include your receipt or order number, and drop it off at any authorized carrier location.

• 4.
  Refund Processing

  Once our technicians inspect the returned equipment, we will issue a full refund to your original payment method within 5-7 business days.